FAQs

Frequently asked questions

Delivery Options

We at NHC Group are committed to providing versatile and convenient delivery options to meet all of your needs. Below is an overview of our delivery services:

• Free Next Day Delivery on Large Pallet Stock Items: Available for orders placed before 1pm.
• Free Next Day Delivery on Smaller Stock Items: Available for orders placed before 3pm.
• Doorstep Delivery: We offer free doorstep delivery for all items.
• Delivery with Room Placement and Installation: Charges for delivery, room placement, and installation vary depending on the product. Please contact us for specific pricing details.
• Specific Date Delivery: Need your order on a particular date? Contact us to arrange a delivery schedule that suits you best.
• Non-stock Items: For orders involving non-stock items, we will keep you consistently updated on the progress and inform you of the estimated delivery date.
• Nationwide Delivery Including Northern Ireland: Please note, delivery times to Northern Ireland may vary. Contact us for more specific information.

More Delivery Details

Returns

Standard Products

• Eligibility: We accept returns of all standard items within 14 days of delivery, provided they are in their original packaging and condition.
• Refunds: A full refund for the price paid for the item (less delivery charge) will be issued once the item is returned and inspected.
• Return Costs: You are responsible for the cost of postage to return the goods. We recommend using registered post or recorded delivery for returns.

Bespoke Products

• Cancellation and Changes: Orders for bespoke products can be modified or cancelled within a limited period after placing the order. Contact us immediately for specific timelines.
• Non-Returnable: Custom-made products, including items upholstered in custom fabric or your supplied material, are non-returnable and non-refundable unless they are defective.
• Defective Products: If a bespoke product is faulty, please contact us for resolution options, such as repair, replacement, or a refund.

Services

• Cancellation Policy: Services can be cancelled or rescheduled up to 24 hours before the scheduled time. Cancellations beyond this period may incur a fee.
• Service Satisfaction: If you are dissatisfied with the service provided, contact us within 3 days of service completion to discuss potential solutions.

Extended Returns

• Beyond 14 Days: Goods that are unused and in their original packaging can be returned after 14 days, subject to a restocking charge of 20% of the sale value and a collection charge.

General Terms

• Statutory Rights: This policy does not affect your statutory rights under UK consumer law, particularly your rights concerning faulty or misdescribed goods.
• Contact Information: For queries regarding returns or services, please contact us.

VAT Exempt

VAT exemption allows chronically sick or disabled people to buy eligible items at 0% rather than 20% VAT. For more details and the declaration form click on the button below:

VAT Exempt

Assessments

NHC Group offer free on site assessments to care homes to ensure sizing and other factors are correct for you when you are looking to purchase any of the following products:

• Slings
• Chairs
• Ceiling Track Hoists
• Baths

A member of our team will come out to you and carry out the assessment free of charge. They will then collate all the information and advise the best product that you could buy to fit the need. For more information or to book your free assessment please contact us.

Warranty

Warranty is shown in each individual product description.

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