Returns Policy

Here at NHC Group, we are committed to ensuring our customers' satisfaction. We understand that sometimes a product may not be exactly what you needed or that you may change your mind. That's why we offer a clear and straightforward returns policy, catering to the diverse range of products and services we offer. Our policy is designed to be fair and transparent, keeping in mind your rights and our dedication to quality service.

Standard Products

• Eligibility: We accept returns of all standard items within 14 days of delivery, provided they are in their original packaging and condition.
• Refunds: A full refund for the price paid for the item (less delivery charge) will be issued once the item is returned and inspected.
• Return Costs: You are responsible for the cost of postage to return the goods. We recommend using registered post or recorded delivery for returns.

Bespoke Products

• Cancellation and Changes: Orders for bespoke products can be modified or cancelled within a limited period after placing the order. Contact us immediately for specific timelines.
• Non-Returnable: Custom-made products, including items upholstered in custom fabric or your supplied material, are non-returnable and non-refundable unless they are defective.
• Defective Products: If a bespoke product is faulty, please contact us for resolution options, such as repair, replacement, or a refund.

Services

• Cancellation Policy: Services can be cancelled or rescheduled up to 24 hours before the scheduled time. Cancellations beyond this period may incur a fee.
• Service Satisfaction: If you are dissatisfied with the service provided, contact us within 3 days of service completion to discuss potential solutions.

Extended Returns

• Beyond 14 Days: Goods that are unused and in their original packaging can be returned after 14 days, subject to a restocking charge of 20% of the sale value and a collection charge.

General Terms

• Statutory Rights: This policy does not affect your statutory rights under UK consumer law, particularly your rights concerning faulty or misdescribed goods.
• Contact Information: For queries regarding returns or services, please contact us.